Last Updated: August 22, 2026
At LuxinCar, we aim to make sure your order reaches you safely and on time. This Shipping Policy explains how we process and deliver orders across India.
LuxinCar currently ships products to addresses across India, subject to courier availability in your area.
Some remote or restricted locations may require additional delivery time.
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Once your order has been dispatched, you will receive shipping information and tracking details where available.
Estimated delivery times are generally:
Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote areas: Up to 7–10 business days
Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, high-demand periods, or other circumstances outside our control.
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, LuxinCar may offer free shipping promotions or free shipping above a specified order value.
Any applicable shipping offer will be clearly displayed on our website.
Once your order has been dispatched, tracking information will be provided where available.
You can use the tracking details to monitor the progress of your shipment.
Please allow some time for the tracking information to become active after dispatch.
While we work with our delivery partners to ensure timely delivery, LuxinCar cannot guarantee delivery on a specific date.
Delivery may occasionally be delayed due to:
Weather conditions
Public holidays
Courier operational issues
High order volumes
Incorrect or incomplete delivery information
Remote delivery locations
Events beyond our reasonable control
If your order appears to be significantly delayed, please contact our support team with your order number.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery.
Please contact us as soon as possible if you realise that your delivery information is incorrect.
Our courier partner may make multiple delivery attempts depending on the courier's policies.
If an order is returned to LuxinCar because the recipient was unavailable, refused delivery, or the address was incorrect or incomplete, we may contact you to arrange re-shipment.
Additional shipping charges may apply for re-shipping the order.
If your package appears seriously damaged, opened, or tampered with at the time of delivery, please take photographs or video of the package before opening it and contact us as soon as possible.
If the product inside is damaged or leaking, please refer to our Refund & Return Policy and contact our support team with photographs of the product and packaging.
Although LuxinCar takes care to package products securely, damage or leakage can occasionally occur during transportation.
If you receive a damaged or leaking product, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the package and product.
We will review the issue and provide an appropriate resolution.
If you have questions about your shipment or delivery, please contact us:
LuxinCar
Email: support@luxincar.com
Website: www.luxincar.com
Please include your order number when contacting us so that we can assist you as quickly as possible.